Health Is Wealth Maui LLC SHIPPING POLICY and RETURN POLICY

Welcome to Health Is Wealth Maui LLC. We carry exceptional health enhancement and therapeutic products and equipment. We offer many products not listed on our website. Please call us toll free at 1-888-824-7558 or visit our websites for more info or to inquire about other products:

HealthIsWealthMaui.com
ColdLaserSupplies.com
Quantum-Healing-Lasers.com

Health Is Wealth Maui LLC
PO Box 792040
Paia, HI 96779
1-888-824-7558 – Toll Free Phone
1-808-572-2995 – Local Phone
email/contact

All items sold by Health Is Wealth Maui LLC carry full factory warranties. Any product received damaged or defective will be promptly replaced or repaired at no cost to the customer.

Many items are available with a 30 day money back guarantee (minus a 20% restocking fee) when sold and shipped in the US. A money back guarantee is not offered or available for customers outside of the United States due to the complexities of dealing with international borders. If you purchased an item that you wish to return and the item you purchased is one that comes with a return policy, please call for a return authorization number, which must be written on the return label (not on the shipping box please). In order to qualify for the refund, the item must be in "like new" resaleable condition (meaning new condition with no marks, tears, scratches or erasures on the original product, and with all original retail packaging, literature, manuals, CD's, DVD's and warranties). A customer must contact us within 30 days of ordering the product in order to receive a valid RA# and then put it in the mail within 1 week of receiving the RA#, which must be written on the address label and not on the box.

A 20% restocking fee for items authorized for return within 30 days of order, with RA# applies to the following products: Water Ionizers, IonCleanse footbaths, included cold lasers such as Theralaser T2000, AL500 Acupuncture Laser, and Terraquant laser products (except the multi-point/hair brush emitter, carts and armatures). A money back guarantee is not offered or available for customers outside of the United States due to the complexities of dealing with international borders.

Items not elligible for return include: All Massage, Chiropractic and Spa Tables, the Quasar Capsule, Hyperbaric Oxygen Chambers, Royal Air air and water purifiers, Air Water Life Aqua-Ionizer & Air Shield, Vortex LED Air Purifier, Laserex & LaserTENS Lasers, MedX Lasers, the TQ multi-point/hair brush emitter and TQ Carts and Armatures, VitaLaser 650, Pointer Excel II, Pointer Plus, Pointer Pulse, Richmar Laser Light, Sound and Stim devices and ito ES-160.

SHIPPING POLICY:

Health Is Wealth Maui LLC offers free shipping in the continental US on all purchases over $300, except for Spa Tables and other "Heavy" Therapy Tables, Myogauge, Hyperbaric Chambers, Quasar Capsules and any other product at our discretion. Shipping time depends upon product(s) ordered. Most items are in stock and will be shipped via UPS or Fedex for arrival with our free shipping program within one week. These items include all cold lasers and Jupiter water ionizers. Most spa tables are manufactured upon request according to color and specifications requested and can take 2-4 weeks, Aranizer products are usually shipped within 2-4 weeks of ordering. If products are wanted sooner, overnight and next day options are sometimes available for a fee. Please ask your sales person. If you are from another country please request a shipping quote.

RETURN REFUND POLICY:

All items sold by Health Is Wealth Maui LLC carry full factory warranties. Any product received damaged or defective will be promptly replaced or repaired at no cost to the customer. Many items are available with a 30 day money back guarantee (minus 20% restocking fee). If for any reason you are not completely satisfied with your order, simply call for a return authorization number and return your purchase in resalable condition (meaning new condition with no marks, tears, scratches or erasures on the original product, and with all original retail packaging literature, manuals and warranties) within 30 days of ordering your shipment, and receive a refund, minus any applicable restocking fees.

• Please call for a return authorization number, which must be written on the return label only.
Please include your order number or a copy of your receipt and reason for the return.
Please provide Health Is Wealth Maui LLC with a tracking number upon shipment.
It is highly advised to send the product back via a traceable method such as UPS or Fed Ex or USPS Priority.
Health Is Wealth Maui LLC is not responsible for lost or damaged items sent back by a customer.

Packages sent without the RA number will be refused. We do not accept returns of any item returned more than 30 days after delivery or any item that is not in its original condition, or that is damaged or missing parts. Please do not send us items that do not meet these conditions. We do not issue refunds for non-qualifying items and cannot return the items to you.

The customer is responsible for return postage on all returns unless defective or damaged. If damaged or defective and the customer wishes to return with no replacement the customer must pay for shipping charges.
Customer is responsible for loss or damage during shipping returns. We recommend all return packages be insured.

We carry many products from many suppliers who have their own restock/refund policy that Health Is Wealth Maui LLC must comply with. If you are unsure of the refund policy of a product you wish to purchase and wish to know, we encourage you to contact us. Please call at 1-888-824-7558 or email to email/contact
Items that are refused or cancelled after the item is shipped and before it arrives at your location will incur a minimum 5% refund fee plus any shipping costs (shipping to and from your location), even if free shipping. These fees will be deducted from your refund.

FOR INTERNATIONAL ORDERS, we do not accept credit cards. Please see our International Orders Page. All shipping prices to any country outside of USA, do NOT include any customs charges, duty charges or tax charges, which your country may charge you. To find out what your charges may be you will need to contact your local customs office. Health Is Wealth Maui LLC is not responsible for these charges. The customer will be responsible for all custom duty charges and any local and federal taxes that may be added to the shipment. Customers who decline to pay any custom duty charges will be automatically charged this rate if Customs bills Health Is Wealth Maui LLC.

Items that are returned more than 30 days after receipt will not be refunded. Items returned within this time frame that are damaged and not in sellable condition will not received a full refund.

Damaged or Defective Items that you receive damaged due to shipping or that are defective due to factory fault will be promptly exchanged. Please note that if you wish to exchange items that are not defective or damaged, a processing fee or shipping fee will apply.

PACKING AND SENDING YOUR RETURN

Simply wrap the package securely in its original packaging, making sure to include all manuals and accessories. For your protection, we highly recommend that you adequately insure the item you are returning. Please include a note indicating the reason for your return and include the packing slip or receipt with your return.

We recommend using UPS, FedEx or USPS Priority Insured Mail with a tracking number. Please include a copy of your invoice or packing slip and if you do not have your packing slip or invoice, please indicate the reason for your return on a separate piece of paper, and send the package to the following address:

If shipped via UPS/Fed Ex:

Returns RA#_____ Health Is Wealth Maui LLC
810 Haiku Rd. Ste 113 PMB 307, Haiku, HI 96708

If shipped via USPS Priority or Express:

Returns RA#_____ Health Is Wealth Maui LLC
Po Box 792040, Paia, HI 96779

All returns must include RA Number, a copy of your receipt and the reason for the return.

Packages sent without Return Authorization Number will be refused. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of receipt of your item.

International Orders: Credit cards will not be accepted on all orders originating out of North America. Health Is Wealth Maui LLC will email you the extra shipping price that will be charged to you before we ship your item to you. All shipping prices to any country outside of USA, do NOT include any customs charges, duty charges or tax charges that your country may charge you. To find out what your charges may be you will need to contact your local customs office.

We are restricted from doing business in Nigeria, Singapore, SE Asia, Indonesia and some other countries as well. Foreign orders require payment via telegraph or wire transfer prior to shipment of merchandise. Please contact us for a shipping quote. For more information call us at 1-888-824-7558 or visit our website at www.healthiswealthmaui.com or send email email/contact.